For specialty practices treating patients with chronic conditions requiring regular infusion therapy, 2026 brings an important question: where should your patients receive their treatments? Rheumatologists managing rheumatoid arthritis and lupus, neurologists treating multiple sclerosis and myasthenia gravis, gastroenterologists caring for Crohn's disease and ulcerative colitis patients, and oncologists administering biologics all face the same reality, their patients need consistent, high-quality infusion care.
The evidence increasingly points to one answer: infusion treatments within a single, trusted site of care, the provider's office, deliver superior patient outcomes through continuity of care and an opportunity for healthcare practices to increase revenue.
A Stanford analysis of 27,396 patients with inflammatory bowel disease receiving infliximab found that the probability of remaining on therapy at day 200 was 79% for office-based infusions, 74% for hospital-based infusions, and 64% for home infusions.¹ Discontinuation followed the same pattern: 33.7% for office-based against 44.7% for home.
That analysis is specific to infliximab in IBD. The pattern recurs where it has been measured in multiple sclerosis: 12-month discontinuation was 8% for ocrelizumab given by IV infusion, against 43% for self-administered injectable DMTs.2
Across both analyses the direction is the same: the closer the infusion sits to the prescriber, the more likely the patient is to stay on therapy.
Five Essential Elements of a Successful In-Office Infusion Program
The complexity of launching a high-quality infusion program, from credentialing and DSCSA compliance to implementation, clinical expertise, and marketing, partnering with an experienced infusion services provider is essential. Elevate Health Technologies' OnePulse Connect-Infusion is your complete infusion partner: from set up through patient care and beyond.
The infusion space should prioritize patient comfort for extended treatment sessions. Consider amenities like adjustable infusion chairs, temperature control, entertainment options, educational materials, and thoughtful décor. Many patients spend four to six hours per infusion session, creating an environment that reduces anxiety and promotes comfort directly impacts treatment adherence. OnePulse Connect-Infusion provides patients with these important details to enhance their infusion experience.
Consistent communication transforms the infusion experience and keeps patients engaged. Automated appointment reminders, educational materials, pre-treatment onboarding kits, and regular satisfaction surveys ensure patients feel supported throughout their journey.
OnePulse Connect's digital patient communication platform manages outreach before and after each treatment. This level of engagement builds trust and helps to improve outcomes.
In-office infusion programs require careful navigation of benefits to maximize reimbursement and lessen financial burdens for patients. OnePulse Connect's Coverage Tracker ensures your practice captures appropriate revenue while minimizing patient out-of-pocket costs through available copay or financial assistance.
For any infusion program, nursing expertise directly impacts patient satisfaction and clinical outcomes. OnePulse Connect provides consistent, on-site nursing ensuring patients receive the specialized knowledge required for administering complex infusion therapies.
Having expert nurses who consistently care for the same patients builds the trust and familiarity that transforms hours-long infusion sessions from something patients dread into appointments they approach with confidence.
Infusion treatments at a single, trusted site of care, the physician's office, is an opportunity to build trust and credibility with patients, leading to improved outcomes.
Recently, a 71-year-old patient of a neurology center in Las Vegas, NV, who received infusions for nearly a decade across multiple care settings, described the OnePulse Connect-Infusion program as "far superior" to anywhere he's been treated before.
Read David's complete story about his experience with OnePulse Connect In-Office Infusion to see how thoughtful implementation creates the patient-centered care that specialty practices strive to deliver.
Your patients deserve treatments administered by nurses they trust, in comfortable environments, with their physician just steps away when concerns arise. In-office infusion programs deliver continuity of care, while generating sustainable revenue for your practice.
Learn more about In-Office Infusion for Neurology Practices.
About Elevate Health Technologies:
Elevate Health Technologies is committed to making healthcare better for everyone. We collaborate with healthcare providers, patients, pharmaceutical manufacturers, and payers to deliver innovative technologies that truly make a difference. OnePulse Connect empowers healthcare practices by optimizing efficiency and streamlining care, whether through buy-and-bill management, inventory tracking, medically integrated dispensing, or in-office infusion services. Our tailored approach delivers deep data insights, advanced analytics, and dynamic patient engagement platforms. Together, we move as One Pulse, driving smarter, faster, and more connected health technologies for improved outcomes and better patient experiences.
Visit www.elevateht.com to learn more.
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References
1 Giese-Kim N, Wu M, Dehghan M, Sceats LA, Park KT. Home Infliximab Infusions Are Associated With Suboptimal Outcomes Without Cost Savings in Inflammatory Bowel Diseases. Am J Gastroenterol. 2020 Oct;115(10):1698-1706. doi: 10.14309/ajg.0000000000000750. PMID: 32701731.
2 Persistence and adherence to ocrelizumab compared with other disease-modifying therapies for multiple sclerosis in U.S. commercial claims data. J Manag Care Spec Pharm. 2021;27(9). PMID 33624535.
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