A Guide to Implementing In-Office Infusions at Your Specialty Practice

A Guide to Implementing In-Office Infusions at Your Specialty Practice

For specialty practices treating patients with chronic conditions requiring regular infusion therapy, 2026 brings an important question: where should your patients receive their treatments? Rheumatologists managing rheumatoid arthritis and lupus, neurologists treating multiple sclerosis and myasthenia gravis, gastroenterologists caring for Crohn's disease and ulcerative colitis patients, and oncologists administering biologics all face the same reality, their patients need consistent, high-quality infusion care.

The evidence increasingly points to one answer: infusion treatments within a single, trusted site of care, the provider's office, deliver superior patient outcomes through continuity of care and an opportunity for healthcare practices to increase revenue.

Why the Physician Site of Care Matters

Research from Stanford University demonstrates that patients receiving infusions in office-based settings show 79% treatment adherence, compared to just 74% in hospitals and 64% at home.1 Perhaps more importantly, patients infused at home are 10% more likely to discontinue treatment entirely compared to those receiving care in physician offices.

For specialty practices, these numbers translate to better patient outcomes, stronger continuity of care, and significant revenue opportunities.

Five Essential Elements of a Successful In-Office Infusion Program

  1. A Best-in-Class Infusion Services Provider

The complexity of launching a high-quality infusion program, from credentialing and DSCSA compliance to implementation, clinical expertise, and marketing, partnering with an experienced infusion services provider is essential. Elevate Health Technologies' OnePulse Connect-Infusion is your complete infusion partner: from set up through patient care and beyond.

  1. A Patient-Centered Infusion Suite

The infusion space should prioritize patient comfort for extended treatment sessions. Consider amenities like adjustable infusion chairs, temperature control, entertainment options, educational materials, and thoughtful décor. Many patients spend four to six hours per infusion session, creating an environment that reduces anxiety and promotes comfort directly impacts treatment adherence. OnePulse Connect-Infusion provides patients with these important details to enhance their infusion experience.

  1. Robust Patient Engagement

Consistent communication transforms the infusion experience and keeps patients engaged. Automated appointment reminders, educational materials, pre-treatment onboarding kits, and regular satisfaction surveys ensure patients feel supported throughout their journey.

OnePulse Connect's digital patient communication platform manages outreach before and after each treatment. This level of engagement builds trust and helps to improve outcomes.

  1. Reimbursement & Copay Assistance Expertise

In-office infusion programs require careful navigation of benefits to maximize reimbursement and lessen financial burdens for patients. OnePulse Connect's Coverage Tracker ensures your practice captures appropriate revenue while minimizing patient out-of-pocket costs through available copay or financial assistance.

  1. Advanced Clinical Expertise

For any infusion program, nursing expertise directly impacts patient satisfaction and clinical outcomes. OnePulse Connect provides consistent, on-site nursing ensuring patients receive the specialized knowledge required for administering complex infusion therapies.

Having expert nurses who consistently care for the same patients builds the trust and familiarity that transforms hours-long infusion sessions from something patients dread into appointments they approach with confidence.

Infusions at the Physician Site of Care: A Patient's Perspective

Infusion treatments at a single, trusted site of care, the physician's office, is an opportunity to build trust and credibility with patients, leading to improved outcomes.

Recently, a 71-year-old patient of the Las Vegas Neurology Center in Las Vegas, NV, who received infusions for nearly a decade across multiple care settings, described the OnePulse Connect-Infusion program as "far superior" to anywhere he's been treated before.  

Read David's complete story about his experience with OnePulse Connect In-Office Infusion to see how thoughtful implementation creates the patient-centered care that specialty practices strive to deliver.

Your patients deserve treatments administered by nurses they trust, in comfortable environments, with their physician just steps away when concerns arise. In-office infusion programs deliver continuity of care, while generating sustainable revenue for your practice.

Learn more about OnePulse Connect-Infusion here

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About Elevate Health Technologies:

Elevate Health Technologies is committed to making healthcare better for everyone. We collaborate with healthcare providers, patients, pharmaceutical manufacturers, and payers to deliver innovative technologies that truly make a difference. OnePulse Connect empowers healthcare practices by optimizing efficiency and streamlining care, whether through buy-and-bill management, inventory tracking, medically integrated dispensing, or in-office infusion services. Our tailored approach delivers deep data insights, advanced analytics, and dynamic patient engagement platforms. Together, we move as One Pulse, driving smarter, faster, and more connected health technologies for improved outcomes and better patient experiences.

Visit www.elevateht.com to learn more.

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References

1 Giese-Kim, May Wu, et al. "Home Infliximab Infusions are Associated with Suboptimal Outcomes Without Cost Savings in Inflammatory Bowel Disease." The American Journal of Gastroenterology. July 22, 2020. https://journals.lww.com/ajg/Abstract/9000/Home_Infliximab_Infusions_Are_Associated_With.99217.aspx

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