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Learn more about OnePulse connect for healthcare practices
Learn how we can advance patient outcomes with innovative technology solutions
For patients living with chronic neurological conditions like myasthenia gravis, multiple sclerosis, or other autoimmune disorders requiring regular infusion therapy, treatment isn’t just a medical necessity; it’s a recurring reality that shapes their quality of life. Every few weeks, they return to an infusion chair for hours at a time, receiving medications that help manage their symptoms and slow disease progression.
But where these infusions take place, and how they’re delivered, make all the difference between treatment that patients dread and care they can depend on.
Elevate Health Technologies recently spoke with David, a 71-year-old myasthenia gravis patient who has been receiving infusions for nearly a decade across multiple care settings. David is a patient at the Las Vegas Neurology Center in Las Vegas, NV, which has implemented OnePulse Connect In-Office Infusion from Elevate Health Technologies, a best-in-class in-office infusion solution. Our discussion with David revealed why the details of patient experience matter just as much as the medication being administered.
David’s infusion sessions aren’t brief appointments. Each treatment requires five hours in the infusion chair, time enough to watch a few movies, read a book, or simply wait as the medication flows through an IV line. Over nearly ten years of infusion therapy across three different locations, David has experienced the full spectrum of what infusion care can look like.
When David first walked into the Las Vegas Neurology Center for his initial in-office infusion, he didn’t know what to expect. He was greeted by Athena Johnston, a hands-on infusion nurse who would guide him through the experience in a comfortable, thoughtfully designed infusion suite. After his first in-office infusion at the Las Vegas Neurology Center, his assessment was immediate: the experience was “far superior” to anywhere he had been treated before. According to David, it came down to two fundamental elements: “Just better service and people (nurses) who are more qualified.”
The expertise of his nurse, Athena Johnston, transformed his five-hour session. “She was awesome... she’s the best nurse I’ve ever had, actually,” David shared. “She’s just very knowledgeable as far as (treating) me for the infusion. She did it right away, and it was like no pain, and she changed the bottles on time, and the whole experience was good.”
Each delay in care extends an already lengthy appointment. When executed with skill and attention, these technical aspects of care build something invaluable - trust.
A Stanford University study examining infusion adherence found that patients receiving infusions in office-based settings demonstrated significantly better treatment compliance compared to those receiving care at home or in hospital settings, with 79% adherence in office-based care compared to 74% in hospitals and 64% at home (Giese-Kim et al., 2020). Moreover, patients infused at home were 10% more likely to completely discontinue treatment compared to those in office-based settings.
At the Las Vegas Neurology Center, the OnePulse Connect In-Office Infusion experience goes beyond clinical treatment to deliver truly compassionate care.
The infusion suite itself speaks to comfort - soft blankets, thoughtfully curated snacks, and carefully selected artwork create an atmosphere of warmth and reassurance. David experienced this firsthand when his OnePulse Connect nurse, Athena, “moved the furniture around to make it more patient-friendly.” As part of the OnePulse Connect experience at the Las Vegas Neurology Center, every new patient receives a comprehensive onboarding kit before their first treatment, along with support resources, educational information, and practical tips for success throughout their journey.
David was particularly impressed with OnePulse Connect’s consistent communication before and after each treatment. Even appointment reminders carry intention. He receives two text messages before each standing appointment, scheduled every fourth Wednesday at 9:00 AM. “I wouldn’t have forgotten, but that just shows professionalism to send a text to remind you,” he said. Moreover, regular patient surveys ensure OnePulse Connect maintains a pulse on the patient experience and satisfaction, continuously refining important details as needed.
David’s assessment of his OnePulse Connect In-Office Infusion experience is simple: “It doesn’t make me dread going to the appointment.”
For patients requiring regular, lifelong infusion therapy, this shift from reluctance to trust represents a profound improvement in quality of life. David’s previous infusion center faced significant staffing challenges, with personnel who “didn’t know what they were doing.” In contrast, knowing he’ll see Athena at the Las Vegas Neurology Center provides peace of mind: “Just the knowledge that I’m going to see somebody who knows what they’re doing is a very good comfort level.”
This consistency extends beyond nursing staff. Having his physician just steps away adds another layer of reassurance that external infusion centers cannot provide. When issues such as questions about symptoms, concerns about side effects, or changes in condition arise, his physician is immediately accessible, eliminating the need for separate appointments and coordination across different facilities.
David’s experience highlights what patients fundamentally want from their care:
David’s experience at the Las Vegas Neurology Center exemplifies the integrated care model that Elevate Health Technologies’ OnePulse Connect In-Office Infusion solution is designed to support. By bringing infusion therapy into the physician’s office, practices can deliver seamless coordination, high-touch support, consistent caregivers, and immediate physician oversight that patients value most.
OnePulse Connect enhances every step of the infusion journey for patients, from appointment scheduling and education to consistent communication. The solution enables healthcare practices to implement a turnkey, high-touch infusion program that patients like David appreciate.
After nearly a decade of infusion therapy across multiple settings, David’s assessment of OnePulse Connect’s in-office infusion care at the Las Vegas Neurology Center is unequivocal. The experience was “far superior” to previous locations, delivered by “the best” nurse he’s ever had, with attention to detail that transformed five-hour sessions from something to dread into appointments he approaches with confidence.
His experience reveals a fundamental truth about healthcare: the setting of care, the expertise of staff, the consistency of caregivers, and attention to patient comfort aren’t peripheral concerns; they’re central determinants of both patient satisfaction and treatment outcomes.
Through Elevate Health Technologies’ OnePulse Connect In-Office Infusion solution, healthcare practices can enable patients to receive their important treatments in a trusted, optimal setting - their physician’s office.
Schedule a consultative meeting with us to learn how OnePulse Connect In-Office Infusion can transform your practice and provide the best-in-class infusion experience patients deserve. Click here to schedule a consultative meeting!
Learn more about your turnkey in-office infusion program here.
Elevate Health Technologies is committed to making healthcare better for everyone. We collaborate with healthcare providers, patients, pharmaceutical manufacturers, and payers to deliver innovative technologies that truly make a difference. OnePulse Connect empowers healthcare practices by optimizing efficiency and streamlining care, whether through buy-and-bill management, inventory tracking, medically integrated dispensing, or in-office infusion services. Our tailored approach delivers deep data insights, advanced analytics, and dynamic patient engagement platforms. Together, we move as One Pulse, driving smarter, faster, and more connected health technologies for improved outcomes and better patient experiences.
Visit www.elevateht.com to learn more.
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Bibliography
Giese-Kim, M. W., Zografos, L. M., Syal, G., Sedano, R., Ahdoot, A., Cohen, N. A., ... & Singh, S. (2020). Home infliximab infusions are associated with suboptimal outcomes without cost savings in inflammatory bowel disease. The American Journal of Gastroenterology, 115(11), 1855-1863. https://journals.lww.com/ajg/Abstract/2020/10000/Home_Infliximab_Infusions_Are_Associated_With.26.aspx
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