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When patient satisfaction is measured amongst In-Office Infusion programs, scores consistently exceed 95% (the number is based on our patient surveys conducted in 2025), and the reason isn't complicated. When patients receive infusions at their provider’s office instead of through external infusion centers, three things change: their trusted physician is nearby if something goes wrong, the staff knows their history, and the environment feels familiar. For patients managing chronic neurological conditions like MS or Myasthenia Gravis, that combination transforms infusion day from stressful to manageable.
We recently spoke with two patients at the Las Vegas Neurology Center to understand what makes infusion treatments within their provider’s office the preferred site of care for them. Their experiences (one managing Multiple Sclerosis, the other Myasthenia Gravis) reveal a consistent theme: when care happens closer to the physician, patients feel safer, more comfortable, and less anxious.
Jim, 49, has lived with relapsing-remitting Multiple Sclerosis since 2007. He receives Tysabri infusions every six weeks, a routine he's maintained for years. His first infusion at the Las Vegas Neurology Center, the same site of care as his physician, was very recent.
When asked about his experience, Jim said:
"The process overall was a easy. The nurses try to really make you feel comfortable... The process was, to me, very simple, uncomplicated, which is important because of why I'm there."
Patients receiving infusion therapy aren't there for a routine checkup. They're managing serious conditions. The simpler and calmer the experience, the less the treatment itself becomes a source of stress.
Jim has been on Tysabri for years. He knows what to expect. What stood out to him was how the team balanced attentiveness with respect for his experience:
“The nurses treated me like somebody that's been on the medication, because I have been, but they also treated me like someone they wanted to make sure had an idea of what I was doing."
"They gave me information just in case, so I can look over again... Instead of, 'You've been on the medication a long time, so we'll just stick a needle in your arm and sit around for an hour.' I didn't feel like that."
This balance of being thorough without being patronizing is something experienced patients notice when receiving infusions at the site of care. It reflects a team that pays attention to who's in front of them, not just what medication is being administered.
Darla, 63, has lived with Myasthenia Gravis since 1995 (for 30 years). She receives IVIG infusions on a regular schedule and has been a patient at Las Vegas Neurology Center for over a decade. Before the practice opened its in-office infusion suite, she received treatment at a large off-site infusion center.
For Darla, the single biggest difference is knowing her neurologist is nearby:
"You have your doctor there in case, because I get side effects sometimes. In case something happens, you know that they're in the same office space. I know she's just right across the hall."
This isn't about convenience, it's about peace of mind. For patients who occasionally experience side effects or adverse reactions, the reassurance of physician proximity changes how they experience treatment.
Darla was candid about her medical anxiety, something she's carried into every healthcare encounter. What surprised her was how different she felt while having her treatments on-site at the Las Vegas Neurology Center.
"I get anxious when I'm out of the house and it's a medical thing... but I don't have it there because I know I'm in good hands. I would not relax before... but I can lay back and relax here."
When a patient who describes herself as anxious about medical appointments says she can "lay back and relax," that's not a small thing. It reflects an environment and a team that actively reduces stress rather than adding to it.
Darla has experienced both settings. Her description of the off-site infusion center was telling:
"It was a big infusion suite. So you're not getting as much attention, I guess you would say. They have to stretch themselves more... because there's a lot of people there. It was off-site, and away. It just wasn't as pleasant as this experience is."
Large infusion centers aren't necessarily providing worse care, but they're designed for throughput. When staff is stretched across many patients, individual attention becomes harder to deliver. For patients with chronic conditions who receive infusions regularly, that difference compounds over time.
Across both interviews, and consistent with satisfaction data from in-office infusion programs, patients value the same things:
None of these are complicated. But delivering them consistently (every infusion, every patient, every time) requires intentional design: the right staffing, the right training, the right communication, and the right environment. Learn how to bring these patient benefits to your practice.
Elevate Health Technologies’ OnePulse Connect - Infusion utilizes our best-in-class technology as the backbone for our in-office infusion program; enabling your practice to streamline care, increase efficiencies, and enhance revenue.
The Las Vegas Neurology Center implemented OnePulse Connect - Infusion to bring exemplary infusion services within their neurology practice. The patients quoted in this article are recipients of that program, and their feedback reflects the operational and experiential benefits of a well-implemented in-office infusion solution.
How much does it cost to start an in-office infusion program?
Costs vary significantly based on existing infrastructure, patient volume, and whether the practice uses a turnkey partner. Key cost categories include space setup, staffing, technology, and compliance. Turnkey programs typically reduce upfront investment by providing staff and systems on a service model.
Can I start in-office infusion without hiring additional staff?
Yes, through a turnkey partner. OnePulse Connect-Infusion provides on-site infusion nurses as part of the program, eliminating the need for the practice to recruit, hire, and manage infusion nursing staff directly.
What is the difference between buy-and-bill and white bagging?
In buy-and-bill, the practice purchases the drug directly and bills the payer. In white bagging, a specialty pharmacy dispenses the drug and ships it to the practice, which then administers it and bills only for administration. Buy-and-bill typically offers better margins but requires more working capital. See how 2026 drug pricing changes affect buy-and-bill economics.
How do I know if my payers will reimburse for in-office infusion?
Benefits verification confirms coverage for each patient. Most commercial payers and Medicare reimburse for physician-administered infusions. A turnkey partner typically handles payer credentialing and benefits verification as part of the program.
What happens if a patient has an adverse reaction during infusion?
In-office infusion provides immediate access to the prescribing physician, which is a key safety advantage over external infusion centers. Infusion nurses are trained in adverse reaction management, and practices maintain emergency supplies per protocol.
How long are typical infusion appointments?
Infusion duration depends on the medication. Some infusions (e.g., certain biologics) take 30-60 minutes. Others (e.g., IVIG, some MS treatments) may take 3-5 hours. Scheduling systems should accommodate varying appointment lengths.
Do I need special licensure to offer in-office infusion?
Requirements vary by state. Some states require specific facility licensure or pharmacy permits for drug storage. A turnkey partner typically handles compliance verification as part of implementation.
Can I offer in-office infusion for just one or two medications?
Yes. Many practices start with their highest-volume medications and expand over time. A turnkey program can scale with the practice's needs.
Schedule a consultative meeting with Elevate Health Technologies to learn how OnePulse Connect- Infusion can help your practice implement a turnkey infusion program, without the operational burden of building it yourself.
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Learn more about OnePulse Connect In-Office Infusion here.
About Elevate Health Technologies
Elevate Health Technologies is committed to making healthcare better for everyone. We collaborate with healthcare providers, patients, pharmaceutical manufacturers, and payers to deliver innovative technologies that truly make a difference.
OnePulse Connect empowers healthcare practices by optimizing efficiency and streamlining care, whether through buy-and-bill management, inventory tracking, medically integrated dispensing, or in-office infusion services. Our tailored approach delivers deep data insights, advanced analytics, and dynamic patient engagement platforms.
Together, we move as One Pulse, driving smarter, faster, and more connected health technologies for improved outcomes and better patient experiences.
Visit www.elevateht.com to learn more. Follow us on LinkedIn.
Patient Interviews
Jim and Darla are patients at Las Vegas Neurology Center who consented to share their experiences for this article. Interviews were conducted in December 2025.
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