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Learn more about OnePulse connect for healthcare practices
Learn how we can advance patient outcomes with innovative technology solutions
When patients come in for their infusion appointments at the Las Vegas Neurology Center, the clinical team’s job doesn’t end when the IV line is placed. Understanding how patients feel about their care, how they’re tolerating their therapy, and whether they’re experiencing side effects are all critical pieces of delivering high-quality in-office infusion services. The challenge has always been capturing that information consistently and efficiently.
That’s why Elevate Health Technologies recently introduced iPads into the infusion suite at the Las Vegas Neurology Center as part of its OnePulse Connect In-Office Infusion program. The goal is straightforward: make it easier for patients to share feedback through satisfaction surveys and complete clinical assessments related to their therapy—including questions about side effects management and overall treatment experience—while they are receiving infusion treatment-when it may matter most.
Since the iPads were implemented, patients have responded favorably and have completed surveys on the devices. According to Athena Johnston, the OnePulse Connect-Infusion nurse at Las Vegas Neurology Center, patients are finding the iPads significantly easier to use than their phones, which has directly increased patient satisfaction survey participation.
“The iPads make it easier for patients to complete their surveys,” Athena shared. “They prefer the larger screen to using their phones, and they can complete them comfortably during their infusion.”
That’s a meaningful shift. When the barrier to providing feedback drops, the quality and volume of patient insights go up. And for a program already achieving strong satisfaction scores, upwards of 95%- more data means a clearer picture of what’s working and where to improve.
Patient satisfaction surveys conducted through Elevate Health Technologies’ OnePulse Connect Infusion program at the Las Vegas Neurology Center tell a consistent story. Across respondents surveyed between October 2025 and January 2026, the overall clinic experience rating averages 9.5 out of 10, with 79% of patients giving a perfect score of 10. Staff professionalism and responsiveness scores just as high at 9.5 out of 10, with 75% of respondents rating staff a perfect 10. And 86% of patients report being happy receiving their infusions directly at the clinic rather than at an external infusion center.
The program’s Net Promoter Score tells the loyalty story even more clearly: a score of +67—a mark considered “Excellent” by industry standards, where anything above +50 is great and +70 is world-class. Seventy-five percent of respondents are promoters, actively willing to recommend the clinic’s infusion services to others.
A separate pre-infusion survey paints an even sharper picture of the care team’s impact. Staff professionalism in that group averaged 9.9 out of 10, with 90% of patients rating staff a perfect 10. Athena Johnston receives multiple mentions by name across both surveys, with patients consistently praising her attentiveness and expertise. As one patient put it: “Athena takes great care of me and the office is very comfortable.”
These aren’t abstract numbers. They reflect what patients at the Las Vegas Neurology Center have described in their own words:
“The comfort of having their physician nearby, the expertise of their infusion nurse, and an environment that makes treatment day feel less like a medical appointment and more like a visit with people who genuinely care.”
The iPads implemented at the Las Vegas Neurology Center aren’t just for satisfaction surveys. They’re also being used to streamline clinical assessments—gathering patient-reported information about therapy tolerance, side effects, symptom changes, and other data points that inform treatment decisions. Having this information collected digitally and at the point of care reduces the manual effort for nursing staff and creates more accurate, organized records that the clinical team can act on.
“The iPads help streamline assessments and data collection,” Athena explained. “It makes patient feedback easier to gather and more accurate for the care team”
The pre-infusion survey data reinforces why this matters. When asked about their treatment goals, patients identified slowing disease progression (67%), improved quality of life (58%), and symptom relief (50%) as their top priorities. Managing side effects emerged as a key theme across open-ended responses, with patients requesting more information about what to expect and how to manage reactions that carry into the following day. By capturing these insights digitally and in real time, the care team can tailor education and clinical protocols to what patients actually need—not what they assume.
The surveys also revealed a notable finding: 42% of patients expressed interest in clinical trials, a signal that engaged, well-supported infusion patients are open to deeper involvement in their care. That kind of insight only surfaces when you’re asking the right questions at the right time.
One detail worth noting: Athena and the team don’t ask patients to complete surveys during their very first infusion. The initial appointment is focused on medical assessments, establishing comfort, and building rapport. Once that relationship is in place, patients are far more willing to engage with feedback tools.
“After we build that rapport with patients, they’re more willing to participate,” Athena said. “We also want to give them space to be honest in their feedback.”
That approach is paying off. Across both surveys, patients are sharing candid, specific feedback—from praising individual nurses by name to requesting more blanket availability and Saturday scheduling options. That level of honesty only comes from patients who trust the process and feel their input will be heard.
The infusion suite at the Las Vegas Neurology Center isn’t clinical in the way most people imagine. Patients socialize with each other, enjoy snacks and entertainment, and settle into what Athena describes as a genuinely positive environment. Survey data backs this up—patients ranked comfortable seating and blankets, a quiet and peaceful environment, snacks and beverages, and entertainment options among the top factors that make their infusion experience comfortable.
That atmosphere isn’t accidental. It’s part of how the OnePulse Connect In-Office Infusion model is designed—creating conditions where patients feel comfortable enough to relax, engage, and provide candid feedback about their experience. As one patient shared:
“The environment was welcoming and nurses were kind and respectful.”
The iPad implementation at the Las Vegas Neurology Center is one example of how Elevate Health Technologies’ OnePulse Connect In-Office Infusion solution continues to evolve. By integrating digital patient feedback tools directly into the infusion experience, practices gain real-time insight into both patient satisfaction and clinical outcomes, without adding administrative burden to their staff.
Patient stories and testimonials from the Las Vegas Neurology Center continue to reinforce what the data shows: when infusion care happens at the physician’s site of care, supported by the right technology and the right people, patients notice the difference.
Ready to Explore In-Office Infusion for Your Practice?
Schedule a consultative meeting with Elevate Health Technologies to learn more about OnePulse Connect-Infusion, our turnkey In-Office Infusion program with built-in patient engagement and feedback tools to enhance outcomes.
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Learn more about OnePulse Connect In-Office Infusion here.
Elevate Health Technologies is committed to making healthcare better for everyone. We collaborate with healthcare providers, patients, pharmaceutical manufacturers, and payers to deliver innovative technologies that truly make a difference.
OnePulse Connect empowers healthcare practices by optimizing efficiency and streamlining care, whether through buy-and-bill management, inventory tracking, medically integrated dispensing, or in-office infusion services. Our tailored approach delivers deep data insights, advanced analytics, and dynamic patient engagement platforms.
Together, we move as One Pulse, driving smarter, faster, and more connected health technologies for improved outcomes and better patient experiences.
Visit www.elevateht.com to learn more. Follow us on LinkedIn.
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